Guide to Accessing Case Management

Complete Intake with Intake Coordinator
You can reach Intake Coordinator, Haidee Aceves, via phone-call or email during Intake times (Monday through Friday 9:00 am to 12 pm).

Phone:(213) 537-6541
(Note: the phone number provided is for temporary use during the “Safer at Home” emergency order)

Once Intake is completed, the Intake Coordinator will connect you to a case manager or the problem-solving specialist. The case manager or the problem-solving specialist will contact you within 3 business days.
*If you have been accessing case management services and need to connect with your case manager, please contact Jacqueline (Jackie) Gonzalez at (818) 861-9321.Contact will be made within 3 business days.

Case Management Services

Case managers will be able available to connect with clients through phone-call or email during work hours (Monday Through Friday 9 am-3:00 pm)

Things that Case Management can assist with:
  • Housing resources
  • Community resources/referrals
  • Shelter resources/referrals
  • Benefits assistance
  • Health/Mental Health referrals
  • Transportation assistance


The problem-solving specialist can assist you if there is one barrier keeping you from housing or one barrier keeping you from losing it. (Monday through Friday 9 am – 5 pm)

Things that Problem-Solving Specialist can assist with:
  • Move-in assistance
  • Landlord advocacy
  • Budgeting guidance
  • Transportation to reunite with family
  • Housing crisis support
  • Eviction prevention

*For additional questions or comments concerning Case Management Services please contact Emily Goodburn at 424-645-7388. Contact will be made within 3 business days.